Remote Hearing Protocol & Troubleshooting

Protocol

During the COVID-19 pandemic, the Court of Queen's Bench will be conducting hearings remotely via Cisco Webex. In order to ensure that these hearings run smoothly, please refer to the following best practices.

  • Participants in a remote hearing should log in to the virtual courtroom 15 minutes prior to the start time for their matter. This will ensure that there are no issues prior to the start of the hearing.
  • When logging in to the Virtual Courtroom, please use your full name (first and last) so that you can be easily identified. Those participating by phone should provide their clerk with their full name once connected.
  • Each speaker must identify themselves each time they speak in order to ensure the court record clearly captures discussions in the virtual courtroom.
  • All participants should keep their microphone muted unless they are speaking.
  • Minimize background noise to the best of your ability. Any unnecessary noise could disrupt the proceedings.
  • If bandwidth issues occur it may be necessary for some of the participants to turn off their video.
  • Clients can participate by viewing the hearing at their lawyer’s office or by listening to the audio as arranged by their counsel through the Court.
  • If clients wish to attend the proceedings, lawyers must arranged for their client to sign the Undertaking and Agreement of Non-Lawyer in advance of the hearing.  
  • Self-represented litigants must provide a signed Undertaking and Agreement of Non-Lawyer to the Court in advance of the hearing date.  Instructions on filling out and submitting this form are available here.

Troubleshooting Your Connection

 

Prior to your Remote Appearance

Guide to troubleshooting common issues with bandwidth and internet speed.

Troubleshooting: Desktops and Laptops

Guide to troubleshooting common issues with audio and video when connecting to your remote appearance via desktop or laptop computer.

Troubleshooting: Boardrooms

Guide to troubleshooting common issues with audio and video when connecting to your remote appearance via a boardroom videoconferencing system.

Troubleshooting: Cell Phones & Tablets

Guide to troubleshooting common issues with audio and video when connecting to your remote appearance via a boardroom videoconferencing system.