FFP Inquiries
For assistance with the digital filing service (for example, where the wrong document has been uploaded, a file number was entered incorrectly, or a filing deadline was not entered and the submission must be reviewed by the end of the day), please contact Family Digital Filing: KBFDDigitalFilingInquiries@just.gov.ab.ca.
For technical support (account issues; documents not appearing in drop down lists; dashboard not advancing to the next screen; error messages), and for feedback on improvements for future digital enhancements: jsg.filingfamilysupport@gov.ab.ca.
To follow up or to escalate if you have not received a response after 48 hours regarding matters submitted through qbfiling or the digital services: KBA.LeadershipTeam@just.gov.ab.ca.
For inquiries regarding FFP procedures, issues with clerk rejections, and other process or procedure inquiries: KBOFFPInquiries@just.gov.ab.ca. Other inquiries submitted here will be forwarded to the appropriate email for response.
FFP Feedback
The FFP is a significant change in the way that family matters are handled at the Court of King’s Bench. Feedback is encouraged as the Court implements and refines the new processes. For issues not identified in the FFP Manual, issues with forms, the Alberta Courts website, and for general feedback on the FFP process, feedback may be provided by via the email address: kbexternalfeedback@albertacourts.ca.
When submitting feedback, please identify FFP in the subject line.
Require Further Assistance?
Court and Justice Services (CJS) is a group of programs and services
offered by the Government of Alberta, Justice and Solicitor General in
collaboration with the courts of Alberta. These services include
information services, assessment services, the Alberta Law Libraries and
Dispute Resolution Services.
Court and Justice Services Pamphlet
If you have any questions or require information about safety
supports for domestic violence, please call the Court and Justice
Services Contact Centre at:
Toll Free: 1-855-738-4747
Edmonton: 780-638-4747
Or visit https://www.alberta.ca/contact-court-and-justice-services.aspx
If you have any questions or require information about safety supports for domestic violence, please call CJS.